Cancelation Policy

To ensure a smooth experience for every client, please take a moment to read through the booking policy before your appointment.

Cancellations & Rescheduling

If you need to cancel or reschedule, at least 24 hours notice is required. When notice is given, your deposit will be transferred to your new booking or credited towards a future appointment.

Cancellations or rescheduling requests made with less than 24 hours notice will result in your deposit being forfeited.

If you do need to make changes to your appointment, please contact Claudia as soon as possible.

If You're Unwell

If you're feeling unwell, please get in touch to arrange a new appointment rather than attending the studio while sick.

The usual cancellation policy will still apply, so please provide at least 24 hours’ notice wherever possible.

Running Late

If you're running late, please send Claudia a message as soon as possible.

Arriving late may affect the time available for your treatment. If you're significantly late, your appointment may need to be rescheduled depending on the time remaining and the services booked.

Making Changes to Your Booking

If you'd like to add a treatment or make changes to the service you've booked, please let Claudia know beforehand. This helps ensure enough time is available to complete your services.

On the Day

A reminder will be sent 24 hours before your appointment with your booking details.

Thank you for respecting your appointment time and helping ensure everything runs smoothly at Defined Face Studio.